FAQs

Questions:
1. What is the US, UK or Europe equivalent of the Philippines footwear sizes?
2. How many days the Checkout products will be put onhold for us?
3. The footwear or apparel I have ordered is not a perfect fit for me, can I exchange it?
4. Can I order out of stock products?
5. How many days we will receive the ordered products?
6. My Screen is too small or too big, can we adjust the view size?


1. What is the US, UK or Europe equivalent of the Philippines shoes sizes?

In the Philippines, footwear manufacturers are using like the U.S. shoe sizing, with a slight difference. For women or men footwear, some manufacturers are using the sizing like 50, 60, 70, 80, 90, 10, etc. – which is counterpart to U.S. shoe sizing 5, 6, 7, 8, 9, 10 respectively. Meanwhile, other manufacturers simply use the sizing like 5, 6, 7, 8, 9, 10, etc. Also, most of the manufacturers if not all, manufactures footwear with no half sizes.

For more details please see below:Footwear Sizes Chart


2. How many days the Checkout products will be put onhold for me?

Checkout products will be automatically put onhold for you for up to 3 days, but only if the Checkout process was completed.

Your ordered products will be put onhold so you have enough time for payment processing (bank transfer, Paypal / Credit Card,  LBC / MLhuilier / Cebuana Lhuilier / Palawan Pawnshop), and email us at InmotionShoes@Gmail.com after you made the payment.

On the 4th day, if no payment was made or we were not notified, the onhold orders will be cancelled and will be put for sale to other customers.


3. The footwear or apparel I have ordered is not a perfect fit for me, can I exchange it?

Yes, please refer to Returns and Refunds Policy.


4. Can I order out of stock products?

Yes, we can place an order to our supplier. Of course, we can’t guarantee 100% that product is still in stock – we will try our best. Just email to us the details at InmotionShoes@Gmail.Com. See example below:

Stock Name Size Qty
Mackinnon #70 1

We will send you an email of whatever the status of your order after 2-4 days.


5. How many days we will receive the ordered products?

It is usually 2-4 days anywhere in the Philippines.

Exceptions are typhoon, flood, or any unforeseen events which may hinder the movement of goods.


6. My Screen is too small or too big, what to do?

To Zoom In  – press the key CTRL + (CTRL plus sign)
To Zoom Out – press the key CTRL – (CTRL minus sign)